plushph Privacy Policy

When you register an account with plushph, we collect personal information that is necessary to operate your account and comply with our legal obligations under Philippine law. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, game activity logs, and device information including your IP address, browser type, and mobile device identifiers. This information helps us deliver a smooth, personalised gaming experience and ensures that our platform remains secure for all Filipino players. We only collect information that is genuinely needed — we do not ask for data that serves no operational or legal purpose. All information you provide must be accurate and up to date, and you are responsible for notifying us of any changes to your personal details.

The personal information we collect is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos (PHP), and verify your identity before releasing any funds. We also use your data to detect and prevent fraud, money laundering, and any activity that may violate our Terms and Conditions or applicable Philippine regulations. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our platform — these communications are operational in nature and are not optional. We do not use your personal data to build advertising profiles or sell your information to third-party marketers under any circumstances. Your data may also be used to improve the performance and features of our mobile platform, based on aggregated and anonymised usage patterns that cannot be traced back to any individual player.

plushph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies, and we will comply with such lawful requests. If plushph undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to other players or any unauthorised third party.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing financial records and gaming operations. If you request the closure of your account, we will retain only the minimum data required to meet our legal obligations and will securely delete or anonymise the remainder. Despite our best efforts, no online platform can guarantee absolute security, and you should also take steps to protect your own account credentials.

As a registered player on the plushph platform, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data in circumstances where we no longer have a legal basis to retain it, subject to our obligations under Philippine law. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected] and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without undue delay.